Steverino shares how to flip frustration on it's head...

Whatsup you walking, talking miracle?

Recently, I was trying to book a rental car online for an upcoming trip across the South in the good ole US of A. The form online didn't work, so I picked up the phone and spoke to an unhelpful person. I was transferred to her unhelpful coworker. And, then onto his unhelpful manager. After investing 75 minutes of my life that I will never get back I was finally able to secure the right vehicle in the correct location for the advertised price. 

Frustrated is an understatement...

If I could have crawled through the phone to the offshore call centre I would have smiled the kind of smile that communicates death by lightning bolts from my pupils. Instead, I took a deep breath and tried to remain calm.

Not sure if you can relate?

But, if you recall the last time you were frustrated I guarantee that anger was brewing just below the surface. 
What frustrates us in life reveals what we care the most about. 


100% of the time.

What pisses you off is a bright shiny neon arrow pointing to something that you value.

For me in the situation above, it was two things:

1. Competence
2. Convenience

Neither value was being met. 

So, the next time you find yourself in a situation that makes you want to come unglued. Resist the urge to place blame or throw things. Instead, take a deep breath & get curious about that flashing shiny neon arrow and what it's pointing to. 

You'll learn a thing or two about what really matters to you.

Here's to flipping frustration on its head...

Steve Knox

PS. In my first book, The Asymmetrical Leader, I dedicated one-fifth of the book to the topic of self-awareness. 

You can pick your copy up here: